Shipping policy

Shipping Policy

Thank you for shopping with Chez Les Congolais. We are committed to preparing and delivering your order with care.

Processing Time

All physical cookbook orders are processed within 2-5 working days (excluding weekends and holidays). Once your order has been dispatched, you will receive a confirmation email.

Please note that during busy periods, processing times may be slightly extended.

 

 

Shipping Rates & Delivery Times

 

Shipping costs are calculated at checkout based on your location.

Estimated delivery times:

• United Kingdom: 2–5 working days
• International: 5–10 working days

Delivery times are estimates and may vary depending on postal services and customs processing.

Digital E-Book Delivery

Digital products are delivered electronically. Once your purchase is complete, you will receive an email with a download link. No physical item will be shipped for digital orders.

Please ensure your email address is entered correctly at checkout.

 

 

 

Customs & International Orders

 

For international orders, customers are responsible for any customs duties, taxes, or import fees that may apply in their country.

Incorrect Addresses:

Please ensure that your shipping address is correct at checkout. We cannot be held responsible for orders shipped to incorrectly provided addresses.

Contact Us

If you have any questions about your order, please contact us at:

Chezlescongolais@gmail.com

We appreciate your support and look forward to bringing the flavours of Congo to your kitchen.