Refund policy

Return & Refund Policy

Thank you for shopping with Chez Les Congolais. We hope you love your purchase. If for any reason you are not completely satisfied, please review our policy below.

 

Returns (Physical Products Only)

 

We accept returns on physical cookbooks within 14 days of delivery.

To be eligible for a return:

• The item must be unused and in its original condition
• The item must be returned in its original packaging
• Proof of purchase is required

Customers are responsible for return shipping costs unless the item is damaged or incorrect.

To request a return, please contact us at:

Chezlescongolais@gmail.com

We will provide instructions on how to return your item.

 

 

 

Damaged or Incorrect Items

 

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with:

• Your order number
• A description of the issue
• Clear photos of the item

We will arrange a replacement or refund where appropriate.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that original shipping costs are non-refundable unless the return is due to our error.

 

Digital Products (E-Books)

Due to the nature of digital downloads, all digital products are non-refundable once delivered, unless required by law.

If you experience any issues accessing your digital purchase, please contact us and we will be happy to assist.

 

Exchanges

 

We do not offer direct exchanges. If you wish to exchange an item, please return the original product and place a new order.

We appreciate your support and thank you for choosing Chez Les Congolais.